Our promise is to always provide exceptional customer service.
If you have a great experience, please let us know!
- “Kaylene and I just want to say thank you so much to Charles for his help through this whole journey, including the on-going help through our challenges when closing down our business and negotiating hardship. I also want to acknowledge his amazing efforts to move mountains to get this settlement done on time by today.”Scott D
- “I would like to thank Steph and Rebecca for their help and assistance on this loan. It's been a mammoth effort to finally get this done and Steph and Rebecca were always proactive in their dealings and it's been appreciated.”Peter H
- “From the start, Shelley provided me with quality customer service. She was very friendly, informative, knowledgeable, dedicated, committed and helpful. I felt that she was keen to help my wife and myself to get a better loan with other Banks or a better outcome with ING. We appreciate greatly what Shelley did for us for this loan after about 14 months of frustration. She may have found some magic somewhere. Now we can relax for at least 4 years. She is a wonderful, honest, talented and a reliable employee. Honestly, we believe that she is a strong asset for NMC and we wish her a safe, joyful, prosperous and successful New Year.”Angelo & Maria S
- "I have experienced nothing less than “perfect customer service” when it comes to the interactions Shelley and I have shared. I deal with a number of banks and mortgage brokers and I can only say that Shelley’s professionalism and response time is the best in the business. The truth is that I have only stayed with Adelaide Bank because of the brilliant service and support that I receive from NMC. Your people are a real credit to your organisation and because of this, I am a happy customer and a positive advocate."Leslie M
- "I recently had a bad car accident and was required to pay a lease on a car that no longer exists to purchase another car urgently. Throughout the borrowing stages which was personally stressful I dealt with your team member, Daniel, who kept me updated at all times, was courteous and extremely helpful going above and beyond to assist with my requirements. I have never been so happy to deal with the bank who provides great customer service in such a difficult time for myself and let's face it, I think it's very rare people are congratulated on their service. I know Daniel was just doing his job, however I believe he made the process easy for me and is certainly a great inspiration to your team."April L
- “I wish to thank National Mortgage Company for making my dream home a reality and doing the most wonderful job. From the start every member of staff I dealt with was fantastic. Everyone was always going the extra mile to assist me in understanding the process of building a new house. Things were done with amazing speed and accuracy. All I had to do was send one email or make one phone call and the team took action straight away.”Jatinder S