WE HAVE MOVED - Effective from the 12th April emoney's head office will be located at Level 1, 43 Commerce Drive, Robina QLD 4226

Feedback & Complaints

We value your feedback

If you’d like to comment or compliment us on our service or would like to offer us feedback of any sort, please do! Call NMC to speak with our professional team or submit your feedback via email and we will respond as soon as possible.

Phone: 134 NMC (134 662)
Fax: 1300 853 839
Email: info@nationalmortgage.com.au
If you’re overseas, call +61 7 5553 0804

Write to us

National Mortgage Company
PO Box 3485,
Robina Town Centre, QLD 4230


Making a formal Complaint

We are committed to providing the very best service to our customers and appreciate any opportunity to ensure our customer experience is unmatched. For us it’s simply about matching a problem with the best solution.

If you have a complaint, let us know so we can fix the problem. We will investigate, answer your questions and do all we can to regain your confidence.
We will take all steps to completely resolve any issues you raise.
If you have contacted us by phone or in person and feel your issue still hasn’t been resolved, the next step is to contact our Chief Resolutions Officer.


Chief Resolutions Officer
National Mortgage Company Pty Ltd
PO Box 3485,
Robina Town Centre, QLD 4230
Telephone 134 NMC (134 662)
email: resolutions@nationalmortgage.com.au

If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact our Privacy Officer.


The Privacy Officer
National Mortgage Company Pty Ltd
PO Box 3485,
Robina Town Centre, QLD 4230
Telephone 134 NMC (134 662)
email: privacy@nationalmortgage.com.au


External Dispute Resolution

If you believe your complaint has not been dealt with in a satisfactory manner, please contact the external dispute resolution service. This service provides a free, independent and impartial dispute resolution service which is an alternative to legal proceedings for resolving complaints.

To lodge a complaint, contact:

The Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (Free Call)
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

You may also contact the Office of the Australian Information Commissioner at:

GPO Box 5218
Telephone: 1300 363 992
Website: www.oaic.gov.au

National Mortgage Company is a member of the ASIC approved Australian Financial Complaints Authority.